FAQ

Q - How do I register my child(ren)?

A - You can register online through our website and app or by logging into your parent portal. If you are a previous member and unable to log into your account through the parent portal, please DO NOT create another account. Please EMAIL rec@quintebaygymnastics.com or CALL the office 613-967-9517 for assistance.

Q - Which class should I register my child for?

A - We offer a wide range of disciplines including Artistic, Tumbling, Trampoline, and Acro. Our classes are carefully grouped by age to ensure that your child is learning and growing alongside their peers, continuing through our leveling system.

As your child progresses in their gymnastics skills, they may have the opportunity to join our advanced program. In order to move into this program, gymnasts must meet the levels posted below. This program is designed to challenge and inspire young athletes to reach new heights in their gymnastics abilities.

Artistic - Ages walking-17 (Equipment: bars, beam, floor, vault, trampoline and tumble track):

Ages 5-6 Artistic Level 4
Ages 7-9 Artistic Level 6 or Tumbling Level 4
Ages 10+ Artistic Level 8 or Tumbling Level 10

Tumbling - Ages 5-17 (Equipment: rod floor, pit rod, trampoline and tumble track):

Ages 5-7 Artistic Level 4 or Tumbling Level 3
Ages 8-10 Artistic Level 7 or Tumbling Level 5
Ages 11+ Artistic Level 10 or Tumbling Level 7

Trampoline - Ages 9-17 (Equipment: floor, trampoline and tumble track):

Ages 9+ Trampoline Level 5

Arco - Ages 8-17 (Equipment: floor, trampoline, tumble track and partner skills):

Advanced Acro not offered at this time

Q - Is there a viewing area?

A – Yes, our viewing area is located upstairs for all of our athletes and spectators. We want to make sure that everyone has a comfortable and enjoyable experience while using this shared space, so we kindly ask that you take note of the following policies:

No outdoor footwear upstairs: To keep our viewing area clean and safe, we ask that you leave all outdoor footwear downstairs. Feel free to bring a clean pair of indoor shoes or slippers for your comfort.
No food or drinks: Please refrain from bringing any food or drinks, including coffee or tea, into the viewing area.
No photos or videos: For the privacy of all individuals in the gym, we ask that you do not take any photos or videos from the windows of the viewing area.

We hope these guidelines help create a positive and respectful environment for everyone. Thank you for your cooperation and enjoy your time in the QBGC viewing area!

Q - Where is Parking, Drop-off & Pick-up?

A – Our QBGC staff are responsible for your child(ren) only during their scheduled class time, so it’s important to arrive on time for drop off and pick up. We appreciate your cooperation in helping us keep everything running smoothly.

Parking: You can park in the Centennial Secondary School parking lot during your child’s class.
Drop-off: Please remember to escort your child(ren) into the building. We kindly ask that you do not drop them off in the parking lot. Once inside, please remove your footwear in the designated boot room before heading upstairs to the viewing area with your child(ren).
Pick up: Please be in the lobby 5 minutes before the end of class for pick-up. If you need to leave the building during class, please make sure we have your most up-to-date emergency contact information on file.

Q - What should my gymnast wear?

A - We want all our athletes to feel comfortable and be able to move freely. Shorts, t-shirts, leggings, and gymnastics leotards are all acceptable options. If you need to purchase a gymnastics leotard, we have them available for sale at the club.

We have a few rules when it comes to attire. No crop tops, sports bras, bare midriffs, denim, belts, buckles, zippers, buttons, skirts, dresses, tutus, etc. Long hair must be tied back for safety reasons, and jewelry should be kept to a minimum - only studs and sleeper earrings are allowed.

If your child arrives in attire that doesn’t meet our guidelines, don’t worry! We’ll send you a friendly reminder so you can make sure they’re dressed appropriately for their next class.

Q - How are fees determined?

A - The 2024-2025 season will consist of 4 terms.

Fall Term – September 3, 2024, to November 30, 2024 (13 weeks)
Winter Term - December 2, 2024, to March 8, 2025 (12 weeks)
Spring Term – March 17, 2025, to June 14, 2025 (13 weeks)
Summer Term – July 2, 2025, to August 22, 2025 (8 weeks)

Fees will cover the entire term and are due in full at the time of registration. Your child(ren)’s spot in class is theirs for the full term and no refunds will be given should you choose to withdraw before the end of the term.

The annual Gymnastics Ontario Registration Fee of $45 is non-refundable and is not eligible to be pro-rated. This fee includes membership with Gymnastics Ontario and is applied to each gymnast upon registration for any class or camp and is valid for classes and camps between July 1st and June 30th of each calendar year.

Q - How does payment work?

A - All fees, including the annual GO Registration Fee, are due in full at the time of registering for a program. Fees are to be processed at the time of 'check out'. NSF will be a charge of $25.

**Please Note: Program Fees are subject to change with notice

Q - Withdraw Policy/Refunds for Camps, Birthdays, and More?

A - QBGC requires the following notice for withdrawals. All withdrawals must accompany a completed withdrawal form

**COMPETITIVE WITHDRAWALS must be sent via email to comp@quintebaygymnastics.com

**Please Note: All refunds are subject to an Administrative Fee. When less than minimum notice is provided a refund will be given less an Administrative Fee and is contingent on another student filling the spot.

PA Day Camp – 14 Days Notice - $10 Admin Fee
Full Week Camp – 30 Days Notice - $25 Admin Fee
Birthday Parties – Contingent on the party being taken by another individual - $25 Admin Fee
Term Registration – Your child(ren)’s spot in class is theirs for the full term. A refund is contingent on another student filling the spot. - $25 Admin Fee

Q - Do you offer trial classes or drop-in classes before registration?

A - Yes, please email rec@quintebaygymnastics.com to discuss available options.

Q - Can my child transfer to a different class?

A - Yes, space permitting, your child is welcome to transfer to an alternative class.

**Please Note: An administrative fee may apply for any changes to your registration.

Q - Can I request a specific coach/teacher?

A - We will do our best to accommodate you, however, there is no guarantee given that staffing decisions are based on scheduling.

Q - Do you offer make-up classes or refunds for classes missed?

A - Yes, we offer a make-up class when 2 consecutive classes are missed. Refunds, and/or credits are not issued for missed classes. If QBGC cancels a class due to weather or unforeseeable circumstances, QBGC will offer a makeup class that must be used within the current gymnastics season of July 1 to June 30.

Q - What about inclement weather or club closure?

A - In the event of a club closure, notifications will be posted on our Website and Facebook Page. Additionally, an email will be sent to all families and a push notification will be sent to those who have downloaded and are using the QBGC App. This way, you can stay updated no matter where you are.

Q - When do you hold tryouts for your Competitive Gymnastics and Advanced Classes?

A - Tryouts are held in the spring, to register and for up to date information please visit - testing.

Q - Do you offer Private Lessons?

A - Please email comp@quintebaygymnastics.com to discuss available options.

Q - How can I obtain a receipt?

A - Your transaction history can be obtained in the ‘Billing and Payments’ section located in your Parent Portal or you can contact the office via email rec@quintebaygymnastics.com and our staff would be happy to provide you with a receipt.

If you have any further questions, please feel free to contact the office (613) 967-9517 or send an email to rec@quintebaygymnastics.com