FAQ

 

Q. What does my child wear?

A. For recreational classes, children can wear shorts and a T-Shirt (something tight fitting so it will not slide over your child’s head if they go upside down), or a gymnastics leotard. We have gymnastics leotards available for purchase at the office. Bare feet in the gym is required for safety reasons. Hair MUST be pulled back, no jeans, zippers, buckles, buttons, belly tops, dresses or jewelry should be worn. Long hair must be tied back.  Children dressed inappropriately will be asked to change and/or not be admitted into class.

 

Q. How do I register my child?

A. You can register online through our website and/or by logging in to your parent portal, or in person through the office during our office hours. For assistance, please email us at rec@quintebaygymnastics.com.

 

Q. Is there a viewing area?

A. Yes, we do have a viewing area located upstairs.  We ask viewers not to stand at the entrance door to the gym as this is a safety hazard.  There is ample viewing upstairs.  For safety reasons Quinte Bay Gymnastics does not allow parents or family members in the gym unless they are participating in a class between Ages 0.5-3, Kinder Drop-In, Limitless Drop-In, however we do allow accessibility viewing within the gym, we require you to check in with the office prior to entering the gym for fire safety purposes.  

 

Q. Where do we drop off and pick up our child?

A. Students under the age of 13 may not be dropped off or picked up outside of the building. 
Drop Off is upstairs in the viewing area, where the coaches will collect their classes.  
Pick Up is in the lobby, parents must be in the lobby at dismal time. 
Classes begin and are dismissed promptly at their scheduled times. Please be sure your child gets into their class prior to leaving the facility. Parents must arrive 10 minutes prior to the end of their child's scheduled class ends. We are unable to supervise children prior to the start and following the end of their class time. 
Quinte Bay Gymnastics Club staff is responsible for children during their scheduled class time only. For any students picked up late, you may be subject to a $1.00/minute late fee that will automatically be applied to your account.

 

Q. Is everyone required to take their shoes off when they go upstairs to the viewing area?

A. Yes we ask that everyone take their shoes off even in the warmer, nicer weather.  Keep in mind all children are going up in bare feet and their little tootsies will appreciate not stepping on dirt and stones.

 

Q. How are monthly fees determined?

A. Monthly fees will be determined according to the actual number of classes for that month.  (Example: Tuesday classes in October have 5 active weeks (fees will be higher than the listed tuition fees, whereas in December there are only 3 active weeks and fees will be lower than the listed tuition fees.)

 

Q. Do you offer trial classes or drop-in classes before registration?

A. Yes, we do offer a trial class to new students only if space is available - this does not apply during peak registration (Fall). Please contact the office if you wish to enroll your child in a trial class, as we will only hold the spot for 48 hours.  Please contact the office for more information.

 

Q. How does payment work?

A. Tuition fees are due on or before the 1st day of each month. A $10 late fee will automatically be applied to all payments not received by the 7th day. Payment in full including late fees is required prior to the 2nd class or the child will not be admitted into class, which could result in termination of child's spot. 
Non-payment by the 20th of the month will result in automatic withdrawal from the program. 
NSF will be a charge of $25. 
Payment is due within 48 hours upon registering for classes and events. 
We do not offer makeup classes, refunds, or credits for missed classes. However, monthly fees will be adjusted for classes that are cancelled on behalf of the club, due to hosted meets and holidays. 
Make-ups will be available for club closures due to inclement weather.
Please Note:
* Program Fees are subject to change with notice
** Refunds will be subject to a $10 administrative fee

 

Q. Do you offer Family Discounts?

A. Yes we are proud to offer discounts to families as well as multiple class discounts:

2nd child or 2nd class 10% off tuition fees 

3rd child or 3rd class 15% off tuition fees

4th child or 4th class 15% off tuition fees

*Discounts will be taken off the lowest fees.

 

Q. How do I withdraw my student?

A. School Year Session: Your spot is yours September to June unless we receive a WITHDRAWAL FORM.  
To withdraw from a recreational class an ONLINE Withdrawal Form, found on the website directly below the Parent Portal Login, must be completed and submitted by the 15th of the month PRIOR to the month your student wishes to leave. (Example: If your student wished to finish at the end of March the withdrawal form must be received prior to the 15th of February.)
**COMPETITIVE WITHDRAWALS must be sent directly via email to comp@quintebaygymnastics.com  

 

Q. What is your policy on refunds?

A. Quinte Bay Gymnastics Club requires the below for withdrawals** (no refunds unless minimum notice is given)
Private Lessons - 24 hours notice
After-School Program - 24 hours notice
PA Day Camp - 48 hours notice
Single Day Camp - 48 hours notice
Full Week Camp - 1 weeks notice
Birthday Parties - 50% deposit is non-refundable
** Refunds will be subject to a $10 administrative fee

 

Q. Can my child transfer to a different class?

A. Yes, space permitting, your child is welcome to transfer to an alternative class.

Please Note: A $10 administrative fee will apply for any changes to your registration.

 

Q. What if my child needs to switch their class due to a change in age?

A. If there is availability for the desired class we will gladly make the switch for your child.  If you know your child will be going up an age bracket we recommend that you put them on a waitlist early on.  

 

Q. Do you offer make-up classes or refunds for classes missed?

A. We do not offer make-up classes, refunds or credits for missed classes.  However, monthly fees will be adjusted for classes that are cancelled on behalf of the club due to hosted meets and holidays.

A class cancelled for inclement weather will be offered a make-up class (no monetary compensation), which must be used while the child is still actively enrolled in a class and used within 1 month from the date of issue.  The makeup class will be one where space is available. 

 

Q. What about inclement weather?

A. Weather updates - notifications regarding club closures will be posted on our Website, Facebook page and an email will be sent to all families.  As such it is really important that your contact information remains current.  *Please see above for make-up information.

 

Q. Do you offer Private Lessons?

A. Yes we do offer private lessons, more information can be found on our website under the tab “Birthdays, Camps & More”.

 

Q. When do you hold tryouts for your Competitive Gymnastics and Advanced Classes?

A.  If your child is interested in pursuing an advanced stream of gymnastics they will need to be tested.  More information can be found on our website under the tab “Classes” and then click on the link “Testing”.  Tryouts for our competitive team are held at the end of May/beginning of June every year.  Dates and times will be posted on the website once they are finalized.  

Please Note: There is $10 testing fee.

 

Q. How can I obtain a receipt?

A. A transaction history can be obtained in the billing and payments section under your Parent Portal Login or you can contact the office via email at rec@quintebaygymnastics.com and our staff would be happy to provide you with a receipt.

 

Q. Can I request a specific coach/teacher?

A. We will do our best to accommodate you, however, there is no guarantee given that staffing decisions are based on scheduling.

 

If the above does not answer a question you may have, please feel free to contact the office. Email: rec@quintebaygymnastics.com or Call: (613) 967-9517

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© 2014 by A.Copeland

Quinte Bay Gymnastics

613-967-9517

14 Harder Dr. Belleville, ON K8P1H2