FAQ

 

Q - What should my child(ren) wear to class?

A –Shorts, t-shirts, leggings, and gymnastics leotards are all acceptable. Gymnastics leotards are available for purchase at the club. Please, NO crop tops, sports bras, denim, belts, buckles, zippers, buttons, etc. Long hair must be tied back, and no jewelry is permitted except for studs and sleeper earrings. Due to COVID-19 we ask that all athletes come already dressed in their gym attire as our change rooms are closed until further notice.

 

Q - How do I register my child(ren)?

A - You can register online through our website and/or by logging into your parent portal. For assistance, please email rec@quintebaygymnastics.com. If you are a previous member and unable to login to your account through the parent portal, please DO NOT create another account. Please EMAIL rec@quintebaygymnastics.com or CALL the office 613-967-9517 for assistance. 

Q - Is there a viewing area?

A – Yes, there is a viewing area, and we would ask that everyone respect this space by adhering to rules of NO outdoor footwear, horseplay, food or drink, disruptive behaviour, etc.
 

Q - Where do we drop off and pick up my child(ren)?

A - Please bring your child(ren) into the building where they will leave coats and footwear in the designated boot room off the lobby, then you and your child(ren) will proceed upstairs where your child(ren) will be collected by their coach who will guide them into the gym. Pick up will occur in the lobby.

Quinte Bay Gymnastics Club staff is responsible for your child(ren) during their scheduled class time only. As such we ask that you arrive on time when dropping off and picking up your child(ren).

Q - How are fees determined?

A - The 2021-2022 season will consist of 4 terms.

Fall Term – September 7, 2021 to December 18, 2021 (13-15 weeks)

Winter Term - January 3, 2022 to April 30, 2022 (12 weeks)

Spring Term – May 2, 2022 to June 25, 2022 (12 weeks)

Summer Term – July 4, 2022 to August 26, 2022 (8 weeks)

Fees will cover the entire term and are due in full at the time of registration. Your child(ren)’s spot in class is theirs for the full term and no refunds will be given should you choose to withdraw before the end of the term.

Please note that there is an Annual (July 1 to June 30) Gymnastics Ontario (GO) Registration Fee of $35.
 

Q - How does payment work?

A - Upon registering for classes, QBGC will manually process your fees and GO Registration Fee using the credit card information on file.

We do not offer makeup classes, refunds, or credits for missed classes. However, fees will be adjusted for classes that are cancelled on behalf of the club. 

**Please Note: Program Fees are subject to change with notice  

Q - Do you offer Family Discounts?

A - Yes we are proud to offer discounts to families as well as multiple class discounts:

2nd child or 2nd class 10% off tuition fees 

3rd child or 3rd class 10% off tuition fees

4th child or 4th class 10% off tuition fees

Discounts will be applied to the lowest fees.
 

Q - How do I withdraw my child(ren)?

A - Your child(ren)’s spot in class is theirs for the full term and no refunds will be given should you choose to withdraw before the end of the term.

**COMPETITIVE WITHDRAWALS must be sent via email to comp@quintebaygymnastics.com  

  

Q - What is your policy on refunds?

A - Quinte Bay Gymnastics Club requires the below for withdrawals. (**Refunds are contingent on waitlist student filling the spot, if less than minimum notice is given)

PA Day Camp - 14 days notice

Full Week Camp - 14 days notice

Birthday Parties - 50% Deposit is non-refundable

Term Registration – As per above

**Please Note: Refunds will be subject to an Administrative Fee

Q - Do you offer trial classes or drop-in classes before registration?

A - Please contact the office to discuss available options.

Q - Can my child transfer to a different class?

A - Yes, space permitting, your child is welcome to transfer to an alternative class.

**Please Note: An administrative fee will apply for any changes to your registration.

 

Q - Do you offer make-up classes or refunds for classes missed?

A - We do not offer make-up classes, refunds, or credits for missed classes. However, fees are always adjusted for classes that are cancelled on behalf of the club.

Classes cancelled due to inclement weather will be offered a credit and must be used within one year from the date of issue. 

**Update: If QBGC must shut down due to COVID-19 or any other unforeseen reason, you will receive a credit on your account for any unused training fees, less an administration fee.

 

Q - What about inclement weather?

A - Notifications regarding club closures due to inclement weather will be posted on our Website and Facebook Page. As well an email will be sent to all families.  As such it is extremely important that your contact information remain up to date.  

 

Q - Do you offer Private Lessons?

A - Please contact the office for information.

 

Q - When do you hold tryouts for your Competitive Gymnastics and Advanced Classes?

A - If your child(ren) is interested in pursuing an Advanced stream of gymnastics, your child(ren) must be tested/approved OR have passed the following:

Ages 5-6   Artistic Level 4 or Tumbling Level 1

Ages 7-9   Artistic Level 6 or Tumbling Level 3

Ages 10+  Artistic Level 8 or Tumbling Level 6

Ages 9+    Trampoline Level 5

Otherwise, we ask that your child(ren) do a term in our recreational program after which they will be placed into our levelling system which will allow for them, if appropriate, to move into an Advanced class.

Q - How can I obtain a receipt?

A - Your transaction history can be obtained in the ‘Billing and Payments’ section under your Parent Portal Login or you can contact the office via email rec@quintebaygymnastics.com and our staff would be happy to provide you with a receipt.

 

Q - Can I request a specific coach/teacher?

A - We will do our best to accommodate you, however, there is no guarantee given that staffing decisions are based on scheduling.

 

If you have any further questions, please feel free to contact the office (613) 967-9517 or send an email to rec@quintebaygymnastics.com

Q - What cleaning measures have you put in place due to COVID-19?

A - Increased signage to encourage physical distancing, increased hand washing, and sanitizing. Our team is working hard to ensure our facility is as clean as possible through enhanced cleaning measures. We have cleaning stations located throughout the gym and use a medical grade industrial fogger with Anti-bacterial Health Canada approved disinfectant solution. As well volunteers are in place each evening to clean high touch point areas.
 

Q - Is my child required to wear a mask during gymnastics?

A - No