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FAQ

 

Q - What should my child(ren) wear to class?

A - Shorts, t-shirts, leggings, and gymnastics leotards are all acceptable attire. Gymnastics leotards are available for purchase at the club. Please, NO crop tops, sports bras, bare midriffs, denim, belts, buckles, zippers, buttons, skirts, dresses, tutus, etc. Long hair must be tied back, and no jewelry is permitted except for studs and sleeper earrings. Parents will be notified via email when their child(ren) is not suitably attired.

 

Q - How do I register my child(ren)?

A - You can register online through our website and app or by logging into your parent portal. If you are a previous member and unable to log into your account through the parent portal, please DO NOT create another account. Please EMAIL rec@quintebaygymnastics.com or CALL the office 613-967-9517 for assistance. 

Q - Is there a viewing area?

A – Yes, there is a viewing area, and we would ask that everyone respect this space by adhering to the rules of NO outdoor footwear, horseplay, food, drink, disruptive behaviour, etc. As well we would also ask that you share the space so that everyone has an opportunity to view their child(ren). Please respect the privacy and confidentiality of others by NOT taking photos or videos.

Q - Where do I drop off and pick up my child(ren)?

A – You must accompany your child(ren) into the building, all outdoor footwear is to be removed and left in the designated boot room off the lobby, then you and your child(ren) will proceed upstairs where your child(ren) will be collected by their coach who will guide them into the gym. Pick-up will occur in the lobby. Quinte Bay Gymnastics Club staff is responsible for your child(ren) during their scheduled class time only. As such we ask that you arrive on time when dropping off and picking up your child(ren).

Q - How are fees determined?

A - The 2023-2024 season will consist of 4 terms.

  • Fall Term – September 5, 2023, to December 2, 2023 (13 weeks)

  • Winter Term - December 4, 2023, to March 9, 2024 (12 weeks)

  • Spring Term – March 18, 2024, to June 15, 2024 (13 weeks)

  • Summer Term – TBA

 

Fees will cover the entire term and are due in full at the time of registration. Your child(ren)’s spot in class is theirs for the full term and no refunds will be given should you choose to withdraw before the end of the term.

The annual Gymnastics Ontario Registration Fee of $40 is non-refundable and is not eligible to be pro-rated. This fee includes membership with Gymnastics Ontario and is applied to each gymnast upon registration for any class or camp and is valid for classes and camps between July 1st and June 30th of each calendar year.

Q - How does payment work?

A - All fees, including the annual GO Registration Fee, are due in full at the time of registering for a program. Fees are to be processed at the time of 'check out'. NSF will be a charge of $25.

**Please Note: Program Fees are subject to change with notice  
 

Q - What is your policy on refunds?

A - QBGC requires the following notice for withdrawals. All withdrawals must accompany a complete withdrawal form 
**Please Note: Refunds are subject to an Administrative Fee when the applicable notice is provided. When less than minimum notice is given a credit will be placed on your account less an Administrative Fee and is contingent on a waitlist student filling the spot.

  • PA Day Camp - 14 days notice - $10 Admin Fee

  • Full Week Camp - 14 days notice - $25 Admin Fee

  • Birthday Parties - Contingent on the party being taken by another individual

  • Term Registration – Your child(ren)’s spot in class is theirs for the full term and no refunds will be given should you choose to withdraw before the end of the term.

Q - How do I withdraw my child(ren)?

A - Your child(ren)’s spot in class is theirs for the full term and no refunds will be given should you choose to withdraw before the end of the term.

**COMPETITIVE WITHDRAWALS must be sent via email to comp@quintebaygymnastics.com  

Q - Do you offer trial classes or drop-in classes before registration?

A - Please contact the office to discuss available options.

Q - Can my child transfer to a different class?

A - Yes, space permitting, your child is welcome to transfer to an alternative class.

**Please Note: An administrative fee will apply for any changes to your registration.

 

Q - Do you offer make-up classes or refunds for classes missed?

A - We do not offer make-up classes, refunds, or credits for missed classes. However, fees are always adjusted for classes that are cancelled on behalf of the club.

Classes cancelled due to inclement weather will be offered a credit and must be used within one year from the date of issue. 

**Update: If QBGC must shut down for any reason, you will receive a credit on your account, less an administration fee, for any missed classes that must be used within one year from the date of issue.

 

Q - What about inclement weather?

A - Notifications regarding club closures due to inclement weather will be posted on our Website and Facebook Page. As well an email will be sent to all families and a push notification will be sent to those who have downloaded and are using the QBGC app. As such it is extremely important that your contact information be kept up to date.  

 

Q - Do you offer Private Lessons?

A - Please contact the office for information.

 

Q - When do you hold tryouts for your Competitive Gymnastics and Advanced Classes?

A - If your child(ren) is interested in pursuing an Advanced stream of gymnastics, your child(ren) must be tested/approved OR have passed the following:

Artistic:

  • Ages 5-6  Artistic Level 4

  • Ages 7-9  Artistic Level 6 or Tumbling Level 4

  • Ages 10+ Artistic Level 8 or Tumbling Level 10

Trampoline: 

  • Ages 9+   Trampoline Level 5

Tumbling:

  • Ages 5-7  Artistic Level 4 or Tumbling Level 3

  • Ages 8-10  Artistic Level 7 or Tumbling Level 5

  • Ages 11+ Artistic Level 10 or Tumbling Level 7

Otherwise, we ask that your child(ren) do a term in our recreational program after which they will be placed into our levelling system which will allow for them, if appropriate, to move into an Advanced class.

Q - How can I obtain a receipt?

A - Your transaction history can be obtained in the ‘Billing and Payments’ section located in your Parent Portal or you can contact the office via email rec@quintebaygymnastics.com and our staff would be happy to provide you with a receipt.

 

Q - Can I request a specific coach/teacher?

A - We will do our best to accommodate you, however, there is no guarantee given that staffing decisions are based on scheduling.

 

If you have any further questions, please feel free to contact the office (613) 967-9517 or send an email to rec@quintebaygymnastics.co

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